Narromine Animal Shelter and Ranger Information

Council’s Animal Shelter is located on Dandaloo Road, Narromine. The shelter does not have set opening hours therefore, to access the Animal Shelter please call Council on 02 6889 9999 to organise a suitable time.

The Animal Shelter is under 24hr recorded video surveillance.

Impounded Animals

To arrange the release of your animal from the Narromine Animal Shelter you will need to make an appointment with a Ranger on 02 6889 9999. Please note that Council does not release companion animals after hours.

Please note that all impounded animals must be microchipped and registered before being released from the pound.

You will need to provide suitable personal identification such as a driver's licence, and any other appropriate documentation for your animal eg sterilisation certificate, microchipping form.

Once a dog and/or cat has been placed in the surrender cages at the Animal Shelter that dog or cat is deemed to be surrendered/seized and as such in the custody of Council. Unauthorised removal of the animal is an offence under Section 68 Companion Animals Act 1998 and any person found removing an animal without consent may be subject to legal action by way of a $550 penalty notice.

Adoption and Rehousing

Council endeavours to rehouse suitable unwanted cats and dogs from the Narromine Animal Shelter. Any person wishing to adopt an animal from the Animal Shelter should contact Council's Senior Ranger on 02 6889 9999 to make an appointment for an adoption consultation.

Surrender

If you find you are unable to continue to care for your cat or dog you should make all attempts to rehouse the animal. Council's Senior Ranger can direct you towards assistance. A surender fee will need to be paid prior to drop off, please see Narromine Shire Council Fees and Charges for the current fee.

Registration

Any person wishing to register a cat or dog can do so at Council's Customer Service & Payments Centre at 120 Dandaloo St, Narromine between 9:00 am to 4:40 pm weekdays. You will need to bring the necessary documentation such as microchip details, sterilization certificate, breeder's card or pension card.

After hours

Council's Senior Ranger generally works between 7.30am and 3.30pm weekdays. Rangers do not pick up stray dogs after hours. Stray dogs may be deposited in the deposit pen located at the Narromine Animal Shelter. In the event of an emergency outside these working hours, contact Council's On Call Manager on 02 6889 9999. Please note call will divert to On Call Manager mobile number or phone NSW Police on 13 14 44.

Council’s cleaner does attend the shelter over the weekend and public holidays and should your dog/cat be microchipped and registered it is likely that a Council officer may make contact advising that the animal is within the shelter. If there is no microchip then Council will not make contact as further proof of ownership is required.

You are also able to access the after hours pens at the Animal Shelter to see if your animal has been surrendered.

Complaints

Council's Senior Ranger handles complaints regarding the following animal issues:

Complaints must be telephoned through to Council's Customer Service Officers on 02 6889 9999 so they are immediately registered on Council's complaint system and forwarded to the relevant officer for action.

Patrols

Rangers undertake regular patrols of Narromine and surrounding villages to monitor animal management issues.

Education

Council's Senior Ranger is available to undertake education presentations in relation to companion animals for school and community groups upon request.

Arrangements for presentations need to be made by contacting Council on 02 6889 9999 during business hours.